Because we sell digital products (subscriptions and tool access), our refund policy works as follows:
Order Cancellation
If you wish to cancel an order, you can do so by contacting our Support Team via the WhatsApp icon on our website.
100% Guarantee — Account & Subscription Issues
If you face any of the following issues, we guarantee 100% resolution — either an alternative account or a full refund to your wallet:
- An issue with your purchased account
- Getting logged out or losing access unexpectedly
- Your subscription ending earlier than the plan duration you paid for
- Any other similar issue with the product delivered to you
Simply message our Support Team through the WhatsApp icon on our website and we will resolve it.
Not Eligible for Refund
- Change of mind after the product has already been delivered and used normally.
- Issues caused by the customer providing an incorrect WhatsApp number at checkout.
Withdrawing Your Wallet Balance
You can also withdraw your AS Tools account balance as cash. To do this, contact our Support Team via the WhatsApp icon and let them know how much you’d like to withdraw. Withdrawals are processed within 1 to 3 hours.
How to Request a Refund or Withdrawal
Click the WhatsApp icon on our website and message our Support Team with your Order ID and a description of your request. We’re available 24 hours a day.